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Would stay there again

Neat, cosy, and silent location. We liked everything.

Thomas is a superb host. Lovely designed rooms and very good breakfast. Maby some cheese cold make it even better.

A lovely young lady checked us in. We were passing through, loved the position as it was over from the Railway Station. Our really clean room was tiny but perfect for us. Wifi was good, we were offered breakfast on the top level, not included in price but caught an early train so declined.

Super nice staff, they were very friendly and helpful! The lobby is very appealing and modern, they also offered a welcome drink. The room itself was nice, just big enough. The bathroom was very good, shower was big and lovely scented soap hihi. We reserved a parking spot for our car which worked out well. However, when we made the reservation online, perhaps they could have mentioned that special parking spots were reserved for Moxy by marking them purple. We didn't know and just parked somehwere but then suddenly saw the purple marked parking spots.

Staff, breakfast, cleanliness

Bed was extremely comfortable, location in the centre of Lille was excellent, great buffet breakfast.

I will divide this into 2 sections. The Stay v The Restaurant The Stay Very chic rooms that are fairly spacious. The price is definitely good for what you get in France. The staff at reception were very friendly and helpful. The only thing I would improve is to have a bottle of water in the room (which is quite normal for hotels) and to provide some tourist information for visitors near the reception. But otherwise it was great. The restaurant Now this really made me want to go lower. The Mama Shelter restaurant is definitely very excited to give you an authentic French experience filled with rudeness , unprofessional & discriminatory behaviour. When you come to France, you already prepare for this much renowned behavior / hospitality but you don’t expect it from the hotel you’re staying in. You wait 20+ minutes while they serve all other French people. When you try to call the waiter over , they pretend like they don’t see you. So I had no choice but to walk over to reception to get the lady at the front desk to help me and she was very very lovely. However, the whole experience was very very uncomfortable - why do I need to ask the receptionist to get me help to be served in the first place? The staff then tried to be ‘ nice ‘ after possibly already realising that he’s been complained about but it was a gimmick and an act. He tried to offer me a free drink for the ‘ inconvenience ‘ but then proceeded to charge me for it anyway. Very sly ! Eventually I did tell the receptionist (again who’s lovely) and she said she’ll sort that out (hopefully). Maybe the restaurant should have a sign that says ‘ French Only’ . The Arancini was horrible (the worse I’ve ever had) - but the mussels linguini was tasty except for the fact it HAD NO MUSSELS. 😂 Mussels linguini with no mussels 😂 The only saving grace at the hotel was the receptionist who tried her best and I feel sorry that she’s working in this establishment.

Sizeable room. Good breakfast.