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What Guests Said About Torrington:
2.0
Scored 2.0
This place was horrible.
This place was horrible. Upon exiting my car, the parking lot smelled. The glass windows of the entry doors were dirty. There was not check in desk - it was a table that looked like it was filled with a disorganized array of junk. The floors and halls were dirty. The elevator was dirty. I'm assuming the hotel was under renovation, but there were no notices anywhere. The staff couldn't even offer an explanation. I felt very dirty and uncomfortable staying at this location. I truly believe I deserve a refund. VERY VERY DISAPPOINTED.
We booked our room weeks in advance get here with 7 people and we only have 1 king room I booked a suite with a king and 2 queens and sofa bed to say I was upset was a understatement we got lucky and they had a double queen room available so we took it then I was charged over 200$ for my room. They told me not to use booking they do this all the time. The hotel was ok the front desk gal was amazing and did everything to help us. The kids enjoyed the pool and the lady at the bar was so friendly.
I have stayed here several times in the last month and I love it. Its clean, reasonably priced, the breakfast is amazing and the complimentary happy hour make this the best hotel around. I wouldn't even consider another hotel in this town or any other town I travel to.
Our room was immaculately clean. Pillows and bed are comfortable. Hotel overall is nice and well maintained. Amazing staff. Breakfast. Indoor pool. Parking. Very safe. We did a last minute booking and we arrived midnight, the receptionist happily welcomed us.
The hotel itself needs some love. It's shabby, little things are not fixed, therefore people don't treat it well. The staff was helpful and tried. There was a pot of coffee in the morning which is really all I need.
We can always trust Holiday Inn properties to be clean and well maintained. Everything was great. The gal at the front desk was very nice wish I would have got her name. We checked in around 10:30pm on 9/1/23.
Nothing hole in the wall used bath soooo milddew O n shower certain hair o ,c the sheetsand I will never ir recommend your hotel to anyone 3 cars and no comte breakfast and it smelled bad
Clean room, pool inside the hotel, enough space at the breakfast and sufficient food. The Mexican restaurant in the neighborhood is excelent. Good choice towards Rushmore.
The lounge area was nice to gather and visit a bit before going to bed for the night. Appreciate it was pet friendly and the dog walking area was very handy.
In a small town on a Sunday morning in the rain on Mother's Day, it was an OK place to stop on our way across Wyoming-best of the hotel choices in town.
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