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What Guests Said About Lebanon:
6.0
Scored 6.0
I used booking.com we agreed on the full chare of $129.36...
I used booking.com we agreed on the full chare of $129.36 taxes included. But I was charged $143.00 upon checkout and did not notice the charge until we got home. Have tried to contact booking.com to get my refund but they do not answer. When I try to contact someone it takes me to the hotel and not booking.com. Seems booking.com takes the money but won't deal with anything else. They have not answered my request that I submitted almost 2 days ago, but they take your money in a second. Very bad practice. Did anyone have this problem?
donald
United States of America
10
Scored 10
I enjoyed the laid back atmosphere, great people, good food...
I enjoyed the laid back atmosphere, great people, good food and the kindness that was extremely refreshing given the divisive posture of our nation right now. The food at every restaurant we ate went beyond our expectations. We visited Toleca Mexican and Charro Mexican and Cliftons West Side Cafe. The wait staff at each of these restaurants were polite, kind, courteous. Lebanon is like stepping back in to simpler place and time. Everyone we encountered were friendly and courteous. Access to various businesses was no problem since traffic was never over bearing.
Francis
6.0
Scored 6.0
The staff is great. Very friendly and responsive.
The staff is great. Very friendly and responsive.
The rooms need upgrading bad,but that is not Lebanon's fault the owner needs to make a lot of upgrades. If your traveling its an ok place to stay.
It is very easy to get around lebanon.
JoAnn
United States of America
6.0
Scored 6.0
We was disappointed in the steak house we had supper at.
We was disappointed in the steak house we had supper at. Our steaks was not done even close to how I requested, I told our waitress and she did not act like she cared. So I left a small tip compared to what I usually leave.
david
United States of America
4.0
Scored 4.0
This was the filthiest room I ever stayed in.
This was the filthiest room I ever stayed in. I can’t describe the nasty filth. Toenail clippings on nightstand. Cigarette ashes everywhere. The room smelled of smoke. The front clerk told me to cancel my room and leave when I asked him to come check out the room. The refrigerator had mold in it. Was afraid to take a shower because of the dirt in the bathroom. I wasn’t offered another room I assume all rooms there are filthy dirty. There was a cigarette burn on the bedspread. I just can’t describe the overwhelming filth.
A
Anonymous
United States of America
8.0
Scored 8.0
Have been coming to Lebanon for 40 years primarily to fish...
Have been coming to Lebanon for 40 years primarily to fish Bennett Springs State park. It’s a nice small city with a lot of opportunities. It’s less than an hour’s drive to Springfield if Lebanon doesn’t have what you need.
The cleanliness of this place was the worst I've ever seen. When we arrived at 2 a.m. we were given a room that wasn't cleaned at all the linens were bunched up on the beds, had to go back to the front desk to request a different room and that one had hair in the sink and bath it was disgusting. Would not recommend this hotel to anyone unfortunately. And I recommend that someone inspect the rooms after they have been cleaned just so things like this don't happen to guests.
Nothing. We didn't stay due to a huge misunderstanding. He assumed more people were staying in the room. Which we explained was not the case. Then he wouldn't let my mother use her credit card for the security deposit even though it was used to book the room since the reservation was in my name. So he refused to let us stay. But we are being refunded so its fine. And we stayed in a better hotel across the street anyways.
It was very clean and very professional. It was a place that you walk into and immediately know it’s a great place to be. The staff allowed us to check in early after a botched stay at the Super 8 across the street. They were kind and accommodating and I wouldn’t stay anywhere else if I come to Lebanon again!
Breakfast was awesome, cleanliness of hotel was excellent, & all staff was very nice. Spent a little more money to stay at this hotel was well worth it.
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