Please note: for parties of 10 or more guests, group policies apply and a deposit may be requested. These policies vary depending on size of group and length of stay so please contact the hotel directly for more information.

Payment, Deposit & Pre-Authorisation:

Unless prior arrangements are in place, we will process payment for your stay on arrival to the hotel. The hotel requires a valid credit card to be presented upon check-in for the registering guest. The card should match the name of the reservation as made and must be presented for Chip & Pin verification. It is not possible to pre-pay for a third party guest due to GDPR and privacy restrictions. We reserve the right to receive payment or request pre-authorisation of the full amount for the stay period based on the credit card details provided upon check-in. We do not accept cash payment for room reservations. We do not accept debit cards to secure rooms or for pre-authorisation on check-in due to ongoing issues with releasing same. We apologise for any inconvenience this might cause guests.

Please note that the Hotel reserves the right to pre-authorise the booker’s credit card up to 4 days prior to arrival. This places the pre-authorised amount in a holding state which also temporarily reduces one’s credit limit. The pre-authorisation is not a charge and no funds will be debited from the account at this point, this will also not be reflected in the credit card statement since no charge has been made. The credit limit will be released back to the cardholder within one week depending on the issuing bank.

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