From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

If you are making payment using another cardholder's credit card, please provide the following to the hotel prior to your arrival:

- Authorisation letter with cardholder's signature

- Copy of cardholder's credit card (front and back of card with cardholder's signature)

Please note that the hotel may contact the cardholder for verification purposes. For security reasons, credit cards used for non-refundable bookings must be presented upon check-in.

From 1st January 2022, Please take note that all receipt can be collected from the Front Office upon check out.

Nastanitev Resorts World Genting - Highlands Hotel vnaprej obvestite o predvidenem času prihoda. To lahko med rezervacijo vpišete v okence za posebne zahteve ali pa kontaktirate nastanitev. Kontaktni podatki so na voljo v potrditvi rezervacije.

Zaradi koronavirusa (COVID-19) je ta nastanitev sprejela ukrepe za zaščito zdravja gostov in osebja. Zato so določene storitve in oprema morda na voljo v manjšem obsegu ali pa sploh niso na voljo.

Ob prihodu je zahtevan depozit za primer škode v višini MYR 200. Plačilo se opravi v gotovini. Vračilo bo izvedeno ob odjavi. Po pregledu nastanitve vam bo celotna varščina vrnjena v gotovini.